DATE | DESCRIPTION OR EVENT | STATUS |
07/03/2008 | Until further notice, 773-2222 does not work. Please use 494-1600. 494-1600 should be local assuming you have Extended Area Service on your line which 95% of people have. Please call the operator or your phone company if you`re unsure of whether it`s local for you. Thank you. | ONGOING |
07/01/2008 | We are seeing issues with our dial-in numbers for Dial-Up users only. If you are experiencing any issues please try using
494-1600
If you need help changing this please call our support department at 541-773-5000 Option 2
Thank You,
The InfoStructure Systems Team | ONGOING |
06/30/2008 | There will be a system wide outage this evening effecting Hosting, DSL, Radius, and Name Services. This is an unplanned maintenance outage to repair some damaged equipment.
Estimated Down time will be 1 hour after such a time you may need to power cycle your equipment.
If you have any question please contact support at 541-773-5000.
Thanks
The InfoStructure Systems Team | RESOLVED |
06/03/2008 | We experienced a mail forwarding issue that was causing a variety of issues that lasted around 30 minutes.
This was resolved, if you still experiencing issues please contact our support department at 773-5000 option 2.
Thank You,
The InfoStructure Systems Team | RESOLVED |
05/07/2008 | Charter customers were experiencing issues checking email both from email clients and the webmail client.
Upon further testing it was found that Charter was having a routing issue locally.
Charter was contacted and through the course of an hour or so of working with them the issue was resolved.
Thank You,
The InfoStructure Team | RESOLVED |
04/18/2008 | We no longer offer Front Page Extensions however you can still use Front Page. You must use the FTP functionality instead. We can help you make this change if you need it. You can contact us at 773-5000 or use support@mind.net. | RESOLVED |
04/16/2008 | We`re having issues w/ our phone system. We`re working on it and expect to have it fixed shortly. You should still be able to reach Technical Support at 800-419-4804, Option 2 or 482-8324, Option 2 if you`re local. There is also support@mind.net or billing@mind.net as well. Thank you for your patience.
** Replaced a faulty piece of equipment and the problem is now resolved. | RESOLVED |
03/03/2008 | We have just found out that Netgear has released a new version of Firmware for their routers - While this is not related to InfoStructure you may find if you have a Netgear Rangemax router that your internet connection is periodically disconnecting. This is common when a new version of Firmware is released
To upgrade the firmware on a Netgear router:
Open a web browser
Browse to http://192.168.1.1
Enter your username and password
Click Router Upgrade on the left
Follow the instructions provided there.
You must have a computer hooked to the router to do this, it is not recommended to use a wireless computer to update your router.
If you require assistance in doing this InfoStructure can recommend a paid tech that you can have visit your home.
Thank You,
The InfoStructure Team | ONGOING |
03/12/2008 | InfoStructure Domain Hosting Email Notice
Click HERE to View the notice
| RESOLVED |
03/11/2008 | Monday, March 10, 2008 11:00 PM to Tuesday, March 11, 2008 1:00 AM.
We will be doing maintenance on our routers Monday, March 10, 2008 11:00 PM to Tuesday, March 11, 2008 1:00 AM. This will effect our T1 and DSL customers. During this time the network for those customers will be down.
The estimated downtime for the outage is 2 hours, after such time you may need to power cycle your modem to re-establish your connection.
If you have any questions please feel free to call our support department at 541-773-5000.
Thank You,
The InfoStructure Systems Team
| RESOLVED |
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